Refund and Returns Policy

1. Eligibility for Returns

At Creditliim, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you may return it under the following conditions:

  • The product must be unused, unopened, and in its original packaging.
  • The return must be initiated within 14 days of receiving your order.
  • Certain items, such as clearance products or special orders, may not be eligible for return. Please refer to the product description for any return restrictions.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at [email protected] with your order number, the reason for the return, and any supporting photos if applicable.
  2. Approval: Once we review your request, we will send you a return authorization number and detailed instructions on how to return the item.
  3. Return Shipping: You are responsible for the return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure that the item is returned safely.

3. Refund Process

Once we receive and inspect the returned item, we will process your refund as follows:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Processing Time: Please allow up to 7 business days for the refund to be processed after we receive the returned item. Depending on your bank or credit card company, it may take additional time for the refund to appear in your account.
  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defect or error on our part.

4. Exchanges

If you wish to exchange a product for a different item, please contact us within 14 days of receiving your order. The product must meet the same return eligibility criteria as listed above. Once we receive the returned item, we will process the exchange and ship the new product to you. You may be responsible for any price difference and additional shipping costs.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of delivery. We may ask for photos of the damage or defect to expedite the process. We will provide a replacement or issue a full refund, including any shipping costs, depending on the situation.

6. Non-Returnable Items

The following items are non-returnable:

  • Products that have been opened or used.
  • Items purchased on clearance or as part of a special promotion.
  • Gift cards and promotional items.

7. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

8. Contact Information

For any questions or concerns about our Refund and Returns Policy, please contact us at:

We are here to help and ensure your experience with Creditliim is a positive one.